Return Policy

Return Policy - Cleopatra Wrap

 

Effective Date: [Insert Date]

 

Thank you for shopping at Cleopatra Wrap. We strive to provide you with the best quality products and exceptional customer service. However, we understand that there may be instances where you may need to return or exchange an item. This Return Policy outlines the guidelines and procedures for returning or exchanging products purchased through our website.

 

1. Eligibility for Returns/Exchanges:

   - To be eligible for a return or exchange, the item must be unused, in its original condition, and in the original packaging.

   - Returns or exchanges are only accepted within [number of days] days from the date of purchase.

   - The following items are not eligible for return or exchange:

     - Items that have been customized or personalized.

     - Items that are intimate or sanitary goods (such as underwear or earrings).

     - Gift cards.

 

2. Return/Exchange Process:

   - Before returning an item, please contact our customer support team at [insert contact details] to initiate the return or exchange process.

   - Provide your order number, a detailed description of the issue, and any supporting documentation or photos, if applicable.

   - Our customer support team will guide you through the return or exchange process and provide you with a Return Merchandise Authorization (RMA) number.

   - Please ensure that the RMA number is clearly marked on the packaging or included with the returned item.

 

3. Shipping and Handling Costs:

   - If the return or exchange is due to a manufacturing defect or an error on our part, Cleopatra Wrap will cover the shipping and handling costs.

   - If the return or exchange is for any other reason (such as a change of mind), the customer is responsible for the shipping and handling costs associated with the return or exchange.

 

4. Refunds/Store Credit:

   - Once the returned item is received and inspected, we will notify you of the status of your refund or exchange.

   - If eligible for a refund, it will be processed within [number of days] days in the original form of payment.

   - If eligible for a store credit, it will be issued in the form of a gift card or coupon code that can be used for future purchases on our website.

 

5. Exceptions:

   - In cases where the item is damaged during shipping, please notify us within [number of days] days of receiving the item. We may require photographic evidence of the damage before proceeding with a return or exchange.

 

6. Final Sale Items:

   - Items marked as "Final Sale" or "Clearance" are not eligible for return, exchange, or refund unless they arrive damaged or defective.

 

Please note that Cleopatra Wrap reserves the right to modify or update this Return Policy at any time without prior notice. It is recommended to review this policy periodically for any changes.

 

If you have any further questions or concerns regarding our Return Policy, please contact our customer support team at [insert contact details]. We are here to assist you and ensure your satisfaction with our products and services.

 

Thank you for choosing Cleopatra Wrap!